Help Center

You will receive an email from jira@alphapack.atlassian.net to sign up for your Help Center.

Click on the link to access the registration page:

Enter your name and a password and click “Save and continue”:

You will you be directed to your help center where you can click on the request type of your choice:

Glyue Production Issues	Issues affecting Production environment such as Failed Bookings, Payload Failed to Load, Apex Errors, etc.
Field Mapping Change Request	Request changes to current mappings.
UAT	Report issues with UAT Cases
UAT Field Mapping Change Request	Request changes to mappings during UAT.
Glyue User Access	Request access to Glyue or reset your password.
Suggest a new feature or improvement for Glyue	Tell us about any ideas you may have to help us improve GLYUE.
Technical Support	Issues affecting connectivity, tunnels, infrastructure, PCAPS, etc.
Report a bug	Issues affecting the functionality of the GLYUE user interface or integration building.
Other Questions	Ask away!

Highest	This problem will block progress
High	Serious problem that could block progress
Medium	Has the potential to affect progress
Low	Minor problem or easily worked around
Lowest	Trivial problem with little or no impact on progress

To manage issues opened via the portal, navigate to the top right hand, click Request and select either “Created by me” or “All”

You will then be presented with a listing of issues:

You can click on any issue to expand and add additional comments, turn on notification for the specific issue, or change the status of an issue.