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Glyue Production Issues | Issues affecting Production environment such as Failed Bookings, Payload Failed to Load, Apex Errors, etc. |
Field Mapping Change Request | Request changes to current mappings. |
UAT | Report issues with UAT Cases |
UAT Field Mapping Change Request | Request changes to mappings during UAT. |
Glyue User Access | Request access to Glyue or reset your password. |
Suggest a new feature or improvement for Glyue | Tell us about any ideas you may have to help us improve GLYUE. |
Technical Support | Issues affecting connectivity, tunnels, infrastructure, PCAPS, etc. |
Report a bug | Issues affecting the functionality of the GLYUE user interface or integration building. |
Other Questions | Ask away! |
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Priority Guideline
Highest | Critical - Issue is affecting production and preventing from any activities from taking place. |
High | Urgent - Issue is affecting production however other function are not affected. |
Medium | Important - Issue is affecting production |
Low | Not Urgent - Issue is affecting production but there is work-around. |
Lowest | Lowest priority This problem will block progress |
High | Serious problem that could block progress |
Medium | Has the potential to affect progress |
Low | Minor problem or easily worked around |
Lowest | Trivial problem with little or no impact on progress |
Viewing open issues:
To manage issues opened via the portal, navigate to the top right hand, click Request and select either “Created by me” or “All”
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