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Template Navigation: Your team will progress through our provided templates, establishing the initial mappings.
Streamlined Communication: Use both the Glyue Help Center and Glyue for consistent and real-time interactions during this phase.
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Go Live: After successful testing, we move to a live system, marking the start of the High Availability Production Support Phase.
15-Day Support Window: For the initial 15 days post-launch, your project's Solution Engineer will stand as the primary point of resolution for any challenges. During this crucial phase, we strongly encourage you to utilize the Glyue Help Center to promptly report and track any issues, ensuring timely responses and resolutions.
Lessons Learned & Knowledge Transfer Session: As we approach the end of the project, we host a combined session to both reflect on insights and experiences and transition vital knowledge. This integrated approach ensures continuity, preserves key information, and lays the groundwork for future collaborations.
Transition to Long-Term Production Support: After our combined session, we move into the Long-Term Production Support phase. Our support team, now equipped with insights from the project, ensures seamless and unparalleled service continuity.
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