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This document’s intended use is to allow you to diagnose and solve potential nCino issues on the fly. |
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It is Sandbox Banking’s assumption that you have access to Glyue and to the flow chart provided to you before production go-live. If you do not have access to Glyue or are missing the flow chart, please create a ticket on the Glyue Help Center for assistance. |
When Should I Use This Page?
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When you’ve attempted to book a loan through the automated booking tab and received an error message like this:
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When you see a message like this and do not why this issue occurred
When you see a message like this and don’t know where the field is in nCino that Sandbox Banking is using to map with
Already Know Where To Go?
Search through Sandbox Banking’s repository of Error Resolution pages to find a potential solution to your problem:
Note: If you don’t see one that matches then please open a ticket through your Glyue Help Center.
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Not Sure Where To Go First?
Step 1 – Log Into Glyue
Step 2 – Navigate to the “Run History” Tab
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Step 3 – Find the Most Recent Run History for the Loan in Question
If you just booked the loan, this should be the first run history at the top of the scroll bar
If you are diagnosing an issue with a loan that was booked at an earlier time, please use the Text Search option on the right-hand side to search for the loan id in question.
The loan id (usually the field LLC_BI__lookupKey__c in nCino) is also present after
LLC_BI__Loan__c/in the loan’s URL in nCino, as seen in the example below:
If you can’t find the Text Search option, please create a support ticket
Please note that most integration runs that have issues will have a red ! next to the integration name
If the details section of the Automated Booking Summary page in nCino has a message that says BOOKING FAILED -- RUN TIME ERROR ENCOUNTERED -- PLEASE REVIEW RUN HISTORY this means the loan booking failed due to a runtime error.
You are in the right place if you are reading this document to handle a runtime error.
Step 4 – Select the Run History to Get More Information About the Booking
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The integration name for the run that failed will be the wording next to the red ! in the runs list
For example, in the image above, the integration name that failed was dlb_ncino_create_ibs_loan
Take note of the integration name for use in Step 7
Step 5 – Find the REQUEST Step(s) That Has the Red ! Next to the Request
Please note, any REQUESTS that end in inq, for example cc_relationship_inq, may have failed, but are not the cause of your error
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To copy the Stack Trace for pasting into your new ticket, click the copy button:
This will grab all the information in the field and allow you to paste it anywhere you need it.
This button appears next to all the Details fields and has the same purpose.
Step 6 – Retrieve Error Message and Potential Cause from the REQUEST
Step 5 has prepared you to retrieve the necessary information to search for a solution.
Retrieving potential cause from the REQUEST:
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Using the cause and the field of the issue in your search in Step 8 can provide you with a useful and quick fix for your problem.
Retrieving the original error message for your search in Step 8
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Copying the entirety of the DETAILS section from the Automated Booking Summary page will be enough to use for your searching purposes in Step 8.
Step 7 – Find Where the Field is in nCino that Sandbox Banking is Mapping
With the retrieved Error Message, Integration, and Service Request from Steps 4, 5, and 6, you can easily find where this field lives in Glyue and what field Sandbox Banking is using for mapping.
Navigate to the “Build” Tab:
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Navigate to the “Service Request” Component:
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Filter Service Requests by Integration Name:
Click on the FILTERS button:
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Service Request listings have now been filtered by the integration that is failing.
Use the Find tool to Search for the Failed Service Request:
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Access Field Mappings for the Service Request:
Right-click on the Service Request:
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Click/Hover Go To at the bottom and select Field Mapping
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Find the Field Where Failure Occurred and Review the Value Field:
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Click the open button on the Value field:
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Potential Value Mapping Sets employed on the field
Value Mapping Sets translate the value sent in the field to another value, which is determined by the set.
Include If logic employed on the field
Include If logic is used by Sandbox Banking to include or not include a value when business logic dictates.
Include For Each logic employed on the field
Include For Each logic is used by Sandbox Banking to send the value in a loop depending on the logic within the field.
If you see fields duplicated in the request/response payload, this would be the place to look first!
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To find the value mapping set for a field in question go to the Value Mapping Set column on the field:
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Right-click on the Value Mapping Set Field:
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Click/Hover Go To at the bottom and select Value Mapping Set:
You may need to remove any text search to see a result
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Right-click on the Value Mapping Set:
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Click/Hover Go To at the bottom and select Value Mapping:
You may need to remove any text search to see a result
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Results:
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To find the Include If logic for a field in question go to the Include If column on the field:
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Click the open button on the Include If field:
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The logic Sandbox Banking is using lives here:
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To find the Include For Each logic for a field in question go to the Include For Each column on the field:
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Click the open button on the Include For Each field:
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If you have questions about how or why any logic is used in your integration, please open a ticket in your Glyue Help Center.
Step 8 - Find the Error Resolution Page For Your Error
Sandbox Banking has a repository of Error Resolution pages for your to search through so that you can either fix the issue yourself or provide more information to your SDE on opening a Glyue Help Center ticket for the issue.
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