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This document’s intended use is to allow you to diagnose and solve potential nCino issues on the fly.

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It is Sandbox Banking’s assumpting assumption that you have access to Glyue and to the flow chart provided to you before production go-live. If you do not have access to Glyue or are missing the flow chart, please create a ticket on the Glyue Help Center for assistance.

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  • If you just booked the loan, this should be the first run history at the top of the scroll bar

  • If you are diagnosing an issue with a loan that was booked at an earlier time, please use the Text Search option on the right-hand side to search for the loan id in question.

    • The loan id (usually the field LLC_BI__lookupKey__c in nCino) is also present after LLC_BI__Loan__c/ in the loan’s URL in nCino, as seen in the example below:

    • If you can’t find the Text Search option, please create a support ticket

  • Please note that most integration runs that have issues will have a red ! next to the integration name

    • If the details section of the Automated Booking Summary page in nCino has a message that says BOOKING FAILED -- RUN TIME ERROR ENCOUNTERED -- PLEASE REVIEW RUN HISTORY this means the loan booking failed due to a runtime error.

      • You are in the right place if you are reading this document to handle a runtime error.

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  • The integration name for the run that failed will be the wording next to the red ! in the runs list

    • For example, in the image above, the integration name that failed was dlb_ncino_create_ibs_loan

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Step 5 – Find the REQUEST Step(s) That Has the Red ! Next to the Request

Please note, any REQUESTS that end in inq, for example cc_relationship_inq, may have failed, but are not the cause of your error

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Click/Hover Go To at the bottom and select Value Mapping Set:

You may need to remove any text search to see a result

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Right-click on the Value Mapping Set:

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Click/Hover Go To at the bottom and select Value Mapping:

You may need to remove any text search to see a result

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Results:

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To find the Include If logic for a field in question go to the Include If column on the field:

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